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It Generalist

Job Description
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
Receive, triage, and analyze customer requests via telephone and email
Provide responsive and competent end-user support for technology and application questions and problems
Support and troubleshoot network and connectivity issues
Support and troubleshoot stand-alone peripherals (printers, scanners) and may provide oversight for company phone systems including land-line and mobile carriers
Configure and support PC, laptop and peripheral hardware including installing and configuring software programs
Diagnose and solve hardware problems
Provide subject matter expertise for projects; Manage projects as appropriate
Keep abreast of current software and hardware technology trends and new technology
May occasionally perform special projects; Perform other duties as assigned



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