Information Systems Manager

NOTE: This position is a full-time position that is shared by two fire agencies. Supervision and the time spent at each agency will be determined by agreement between the two agencies. Under the direction of the Fire Chief or his/her designee, work with limited supervision to manage the District s information systems ( IS ) and provide support for the full spectrum of technology utilized in the District. Due to their access to sensitive materials, the IS Manager shall maintain a confidential relationship with the Fire Chief and the Executive Team on all matters pertaining to the District and is expected to build and maintain positive working relationships with all District employees while maintaining trust, integrity and discretion. The IS Manager is expected to be professional at all times and must operate with flexibility for independent action and decisions commensurate with delegated authority and demonstrated ability. ESSENTIAL DUTIES: The essential duties listed below are not intended to be an all-inclusive list. Assure the integrity, security and effective performance of the District s information systems. Maintain a connected and reliable server infrastructure, including virtualization and data backup. Maintain workstations, networks, communications and system equipment. Configure new hardware and software. Install, update, and troubleshoot software and applications. Troubleshoot problems and implement solutions. Responsible for network design, router management, switch and firewall management. Administer user network and email accounts, troubleshoot problems with accounts, manage network rights and file access. Install and configure Windows servers and perform maintenance, repairs, updates and backups. Develop and update as necessary technical documentation, such as system configurations, procedures, problem fixes, vendor support, contracts and disaster recovery procedures. Ensure the Fire Chief or his/her designee has an updated list of administrator rights and passwords at all times. Plan, coordinate and complete assigned technology projects and system deployment; oversee vendor support, licensing, upgrades and problem resolution. Identify and evaluate current and future system needs and develop solutions to implement efficiencies and changes. Determine priorities, organizational needs and work plans when deploying and/or modifying network/system projects including telecommunications and virtual storage. Lead the installation, configuration and maintenance of network/systems equipment, components and data storage. Develop and manage the IS budget to support technology needs for new equipment and to maintain existing equipment. Purchase equipment and software, utilizing the competitive bid process if necessary and prepare appropriate purchase orders. Receive and inventory IS equipment and software purchases. Manage suppliers who assist in the accomplishment of your duties including professional services for projects, hardware and warranty purchases, software licensing and support, and technical support when the IS Manager is absent from PTO or sick leave. Assist District staff with major software applications and related programs, central computer and telecommunications network hardware and software systems; provide consultation, technical support and troubleshooting; determine user needs; recommend and implement solutions to assure minimum delay and effective operation for end users. Manage and maintain the District s mobile data computers (MDCs); work with NORCOM to ensure proper functionality at all times. Establish best practices for installing, configuring, maintaining and troubleshooting end user workstation hardware, server hardware, network switches, firewalls, software and peripheral devices. Develop District policies for the use of communication systems, computer systems and equipment and other IS related issues; work with the Executive Team to implement policies. Serve as subject matter expert on information systems; assure effective communication of IS issues; analyze problems and recommend solutions to meet the District s needs. Work with other government agencies and outside companies to provide secure and reliable inter-connectivity and appropriate access in and out of the District s network. Other IS-related duties as assigned. KNOWLEDGE AND ABILITIES: Knowledge of: District s organization, operations, policies and procedures. Techniques for efficient and cost-effective management of IS resources. Principles and practices of technology management, system development and system integration in a government environment. Principles and practices of network administration, access and security guidelines, troubleshooting techniques, and internet technical knowledgebase services. Administration and maintenance principles of network operating domains, relational databases, and Windows-based software applications. Principles and practices of administrative management, including personnel rules, budgeting and planning. Project planning and management principles. Windows Server and Workstation operating systems including design, administration, and troubleshooting. Exchange Server 2013 or newer administration, configuration, and troubleshooting. TCP/IP networking stack including design, administration, and troubleshooting. Quality assurance procedures and documentation standards for information systems. Principles of record keeping, records management and the Public Records Act. Ability to: Analyze issues, evaluate alternatives and make logical recommendations based on findings. Identify current and potential problems and develop technical corrections and strategies to maximize the effectiveness of the systems. Develop and manage technology plans and coordinate implementation of technology projects. Analyze needs of District divisions and develop solutions to meet those needs. Solve technical problems involving integrated operating systems and hardware platforms. Assess, analyze, identify and implement solutions to technical problems. Use initiative and independent judgment within established procedural guidelines. Establish and maintain cooperative working relationships with co-workers. Communicate effectively verbally and in writing. EDUCATION AND EXPERIENCE: Required: Bachelor s degree in information systems management, systems engineering or a closely related field, plus three to five years directly related experience or an equivalent combination of education and/or experience. Preferred: Microsoft Certified Solutions Associate (MCSA), Certified Network Engineer (CNE), Certified Network Administrator (CNA) LICENSES AND OTHER REQUIREMENTS: Upon employment and while employed, must hold a valid Washington State driver s license and be insurable under the District s existing vehicle and umbrella liability insurance carrier and Washington state law. Information technology industry certification and credentials will be considered. Specifics are not listed as they are subject to frequent change. WORKING CONDITIONS: The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. While performing the essential functions of this job, the employee is frequently required to work extensively at a computer workstation. The work involves occasionally inspecting cables in floors and ceilings to identify and solve problems. Employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. The position requires the ability to transport oneself to a variety of locations, primarily in and around King County. The position works in an office, and the noise level in the work environment is usually low to moderate and includes emergency calls dispatched, emergency tones and sirens. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals (i.e., copier toner). Work is performed mainly during regular office hours; however, employee may be required to be on call evenings, holidays and weekends to respond to emergency situations as well as department specific remote facilities and field job sites. - provided by Dice
Microsoft Windows Server administration, Exchange Server 2013 or newer, TCP/IP networking stack, Principles of technology management, Systems analysis and design, Network management

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