Reservations Coordinator
3.
5 Woodinville, WA Woodinville, WA Full-time Full-time $25 an hour $25 an hour 4 days ago 4 days ago 4 days ago About Us:
At Pyramid Global Hospitality, people come first.
As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company! Location Description:
Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington.
Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space.
More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities.
Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage.
As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.
Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture.
Here, you're not just part of a professional team; you're a vital contributor to an environment that appreciates the unique charm of Woodinville.
With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington's wine country.
Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge! Overview:
SUMMARY Serves as direct link with guests and potential guests, primarily through phone correspondence.
Also communicates and works closely with the Catering and Sales departments to complete group room bookings.
ESSENTIAL RESPONSIBILITIES Maintain the Reservation function in an organized manner, processing all reservation requests, changes and cancellations completely and on a timely basis in accordance with established procedures and hotel standards.
Upsell the property to future and past guests by making reservations.
Review detailed daily arrivals and traces for guest requests and special occassion opportunities.
Schedule amentiy deliveries to guests.
Audit room type availability, ensuring we are not oversold in room categories; adjust as necessary.
Block suites and rooms in PMS as needed.
Process daily confirmations on reservations.
Continually train agents in Central Reservations office.
Cross train employees in Front Office.
Create Travel Agency accounts.
Troubleshoot all Travel Agency disputes.
Check Reservations booked for accuracy.
Assist the Revenue/Reservations Manager as needed.
Supervise all reservation functions when manager is not present.
In charge of decision making when Manager is not present.
Assist with forecasting and weekly/monthly reporting and responsible for these reports when Manager is not present.
Answer incoming telephone lines within first three rings.
Process group bookings, input room lists, and assist in maintenance of group block information.
Ability to assist and follow-up with Catering room requests.
Maintain a thorough understanding of the SMS computer system relating to room reservations.
Ability to process and maintain Synxis room availability and reservations.
Have a thorough knowledge of guest room accommodations and their amenities and other hotel departments, i.
e.
Restaurant, Room Service, Meeting Rooms, etc.
Be aware of current and future room availability in order to correctly quote room rates, process reservations and maximize occupancy and ADR daily.
Increase total sales and revenue per room through proper yield management.
Be familiar with all hotel policies relating to Front Office, Accounting and Reservations.
Assist in other Front Office duties as work load permits; Front Desk, registration, check-out, mail, messages, etc.
Accept payments and posts advance deposits.
Use credit card system for applicable hotel transactions.
Process no-show reservations according to hotel policy for guaranteed reservations.
Troubleshoots, problem-solves, and analyzes customer problems, following established guidelines.
Provide information in response to guest inquiries about the hotel area, tourist attractions, directions, etc.
Accommodate all possible guest requests, i.
e.
dinner reservations, taxi, etc.
Support, maintain and participate in other duties as determined necessary by supervisor.
COMPENSATION & BENEFITS Wage range:
$25/Hour - $29/Hour Eligible for medical insurance, dental insurance, vision insurance, and life insurance under our existing group plans Eligible for 401(k) retirement plan with employer match following 1 year of service under our existing plan 11 days of PTO accrued in the first year based on an employee working 40/hours each week
Qualifications:
REQUIRED JOB SKILLS Excellent communications skills:
verbal and nonverbal.
Excellent organization skills.
Ability to prioritize.
Ability to follow written and verbal instructions.
Excellent people skills.
Ability to meet deadlines.
Excellent attention to detail.
Ability to multi-task.
Ability to effectively present information and respond to questions from groups of managers, guests, and employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to write reports and business correspondence.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
TECHNICAL/FUNCTIONAL CAPACITIES OF THIS POSITION Proficient computer skills, including MS Office Proficient in utilizing MS Word styles, templates, columns, and tables Basic knowledge of MS Excel Accurate and efficient typing Ability to accurately proofread Prefer basic knowledge SMS or similar PMS EDUCATION/VOCATIONAL EXPERIENCE The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
High school diploma or general education degree (GED); and one to two years related experience in the hospitality industry.
Compensation Range:
The compensation for this position is $25.
00/Hr.
- $29.
00/Hr.
based on qualifications and experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Woodinville, WA Woodinville, WA Full-time Full-time $25 an hour $25 an hour 4 days ago 4 days ago 4 days ago About Us:
At Pyramid Global Hospitality, people come first.
As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company! Location Description:
Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington.
Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space.
More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities.
Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage.
As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.
Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture.
Here, you're not just part of a professional team; you're a vital contributor to an environment that appreciates the unique charm of Woodinville.
With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington's wine country.
Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge! Overview:
SUMMARY Serves as direct link with guests and potential guests, primarily through phone correspondence.
Also communicates and works closely with the Catering and Sales departments to complete group room bookings.
ESSENTIAL RESPONSIBILITIES Maintain the Reservation function in an organized manner, processing all reservation requests, changes and cancellations completely and on a timely basis in accordance with established procedures and hotel standards.
Upsell the property to future and past guests by making reservations.
Review detailed daily arrivals and traces for guest requests and special occassion opportunities.
Schedule amentiy deliveries to guests.
Audit room type availability, ensuring we are not oversold in room categories; adjust as necessary.
Block suites and rooms in PMS as needed.
Process daily confirmations on reservations.
Continually train agents in Central Reservations office.
Cross train employees in Front Office.
Create Travel Agency accounts.
Troubleshoot all Travel Agency disputes.
Check Reservations booked for accuracy.
Assist the Revenue/Reservations Manager as needed.
Supervise all reservation functions when manager is not present.
In charge of decision making when Manager is not present.
Assist with forecasting and weekly/monthly reporting and responsible for these reports when Manager is not present.
Answer incoming telephone lines within first three rings.
Process group bookings, input room lists, and assist in maintenance of group block information.
Ability to assist and follow-up with Catering room requests.
Maintain a thorough understanding of the SMS computer system relating to room reservations.
Ability to process and maintain Synxis room availability and reservations.
Have a thorough knowledge of guest room accommodations and their amenities and other hotel departments, i.
e.
Restaurant, Room Service, Meeting Rooms, etc.
Be aware of current and future room availability in order to correctly quote room rates, process reservations and maximize occupancy and ADR daily.
Increase total sales and revenue per room through proper yield management.
Be familiar with all hotel policies relating to Front Office, Accounting and Reservations.
Assist in other Front Office duties as work load permits; Front Desk, registration, check-out, mail, messages, etc.
Accept payments and posts advance deposits.
Use credit card system for applicable hotel transactions.
Process no-show reservations according to hotel policy for guaranteed reservations.
Troubleshoots, problem-solves, and analyzes customer problems, following established guidelines.
Provide information in response to guest inquiries about the hotel area, tourist attractions, directions, etc.
Accommodate all possible guest requests, i.
e.
dinner reservations, taxi, etc.
Support, maintain and participate in other duties as determined necessary by supervisor.
COMPENSATION & BENEFITS Wage range:
$25/Hour - $29/Hour Eligible for medical insurance, dental insurance, vision insurance, and life insurance under our existing group plans Eligible for 401(k) retirement plan with employer match following 1 year of service under our existing plan 11 days of PTO accrued in the first year based on an employee working 40/hours each week
Qualifications:
REQUIRED JOB SKILLS Excellent communications skills:
verbal and nonverbal.
Excellent organization skills.
Ability to prioritize.
Ability to follow written and verbal instructions.
Excellent people skills.
Ability to meet deadlines.
Excellent attention to detail.
Ability to multi-task.
Ability to effectively present information and respond to questions from groups of managers, guests, and employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to write reports and business correspondence.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
TECHNICAL/FUNCTIONAL CAPACITIES OF THIS POSITION Proficient computer skills, including MS Office Proficient in utilizing MS Word styles, templates, columns, and tables Basic knowledge of MS Excel Accurate and efficient typing Ability to accurately proofread Prefer basic knowledge SMS or similar PMS EDUCATION/VOCATIONAL EXPERIENCE The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
High school diploma or general education degree (GED); and one to two years related experience in the hospitality industry.
Compensation Range:
The compensation for this position is $25.
00/Hr.
- $29.
00/Hr.
based on qualifications and experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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